E-Commerce and Omni-Channel Logistics

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This course offers an exploration of e-commerce and omni-channel logistics, focusing on supply chain management, last-mile delivery, customer experience, and the transformative role of technology and data.

  • Duration: 2 -3 Hours or Self Paced
  • Publisher: LearnHUB, Powered by Regent Business School
  • Certification: A Certificate of Completion will be issued to all candidates who successfully complete the requirements of the programme.
  • Take your time and ensure to carefully engage with every aspect of this course, to ensure adequate preparation for the final assessment. A minimum of 80% is required to pass.
  • Understand the foundational principles and trends of e-commerce and omni-channel retailing, including their impact on modern business strategies and consumer behaviour.
  • Develop skills in managing e-commerce supply chains, including inventory management, order fulfillment, and logistics coordination to ensure operational efficiency and customer satisfaction.
  • Examine the critical role of last-mile delivery in enhancing the customer experience and explore strategies to optimise delivery logistics for prompt and reliable service.
  • Acquire knowledge of omni-channel logistics strategies to integrate multiple sales channels seamlessly, synchronise inventory across platforms, and deliver a consistent customer experience.
  • Explore how technology and data-driven insights, such as big data analytics, AI, machine learning, and blockchain, are transforming e-commerce logistics and improving supply chain efficiency.
  • Apply analytical thinking to evaluate and propose innovative solutions for enhancing e-commerce logistics operations, adapting to market changes, and meeting evolving customer expectations in a digital retail environment.

Course Content

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Lesson 1: Introduction to E-Commerce and Omni-Channel Retailing
Lesson 2: E-Commerce Supply Chain Management
Lesson 3: Last-Mile Delivery and Customer Experience
Lesson 4: Omni-Channel Logistics Strategies
Lesson 5: Technology and Data in E-Commerce Logistics
Additional Resource Material
Final Assessment